Our Commitment to Fairness: At NextLevel Prompts, client satisfaction is our highest priority. We want you to purchase our AI video prompts and creator toolkits with 100% confidence. Please read our comprehensive refund terms below.
1. Nature of Our Products (Digital Goods)
All products sold on NextLevel Prompts (including Monthly Access, Lifetime VIP Access, Specialized Prompt Bundles, and Custom Prompt Consulting) are non-tangible, irrevocable digital software & prompt engineering assets delivered electronically via immediate online access.
2. Refund Eligibility Criteria (7-Day Guarantee)
We offer a 7-Day Money-Back Guarantee under the following eligible conditions:
- Inability to Access the Library: If technical errors prevent your account from unlocking access to the prompt library and our technical support team fails to resolve the issue within 24 hours of your notification.
- Duplicate or Accidental Double Charges: If your card, bank account, or wallet was charged multiple times for the same transaction via PayFast or bank transfer.
- Product Discrepancy: If the prompt blueprint delivered is substantially corrupt or unavailable.
3. Non-Refundable Circumstances
Refunds will not be granted under the following conditions:
- Change of mind after copying, downloading, or consuming extensive prompt blueprints.
- Incompatibility caused by third-party AI platform outages or subscription limits outside of our platform (e.g., if Kling AI or Runway undergoes routine server maintenance).
- Accounts terminated due to violation of our Terms & Conditions (such as public scraping or unauthorized reselling).
4. Refund Request Process & Timeline
To request a refund, follow these simple steps:
- Contact Support: Send a message to our official WhatsApp support at +92 336 3006367 or email support@nextlevelprompts.com.
- Provide Order Information: Include your Registered Email Address, Order Reference Number, and Transaction ID (TID) from PayFast or your bank receipt.
- Review & Confirmation: Our billing team will verify your claim within 24 to 48 hours.
- Payout / Reversal: Once approved, the refund will be credited directly back to your original source of payment (Bank Account, Credit/Debit Card, or Wallet) within 5 to 7 business days, subject to inter-bank clearing times.
5. Cancellations of Monthly Subscriptions
Users on recurring Monthly plans may cancel renewal at any time through their customer account page or by messaging support. Upon cancellation, access remains active until the end of the paid billing cycle without further charges.
6. Dispute Resolution & Contact
If you have questions or wish to initiate an inquiry regarding a payment:
NextLevel Prompts — Billing & Refunds Support
Proprietor: Abdul Rehman
Official WhatsApp: +92 336 3006367
Official Email: support@nextlevelprompts.com
Business Hours: Monday – Saturday: 9:00 AM – 9:00 PM PKT
Office: Suite #402, Business Arcade, Gulshan-e-Iqbal, Karachi, Pakistan